How shopping chatbots might transform retail

2026-01-30 - 19:45

Some of the biggest crowds at Retail's Big Show in New York this month were drawn not by retailers but tech executives. Groups such as Google, Microsoft and Salesforce erected stands the size of houses, while an advertising truck cruising the avenue outside the convention centre summed up the zeitgeist, its backlit cargo box promoting "AI chat that's meant to deliver." Read More