Amtelco Releases Ellie™ an AI-powered Intelligent Virtual Agent

2026-02-16 - 21:05

MCFARLAND, Wis. -- Today, Amtelco announced the release of EllieTM an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that utilizes a large language model (LLM) and natural language processing (NLP). Ellie augments live agents when call centers experience overwhelming call volumes by offering automation and intelligently processing existing live agent call scripts to reduce caller wait times. Read More